These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
Minors or people below 18 years old are not allowed to use this Website.
Policies for All Courses
Benefits Start Date
When you enroll in any PM-ProLearn course, you will gain immediate access to our program benefits and enjoy them for 1 year from your Benefits Start Date (BSD).
Your BSD is established when you enroll in any in-person, virtual, or self-paced course on our website or when we receive payment for you from a third party such as Army IgnitED or AFCOOL.
Purchase Order Number
A Purchase Order Number (PON) is a unique student identifier given by PM-ProLearn to any third party that purchases seats in a course for someone else, such as when a company or military unit buys seats for their team members. If you are paying for your course yourself, you will not have a PON. Typically, third parties pay for seats in a bulk purchase through our Support Team and then we send them a list of unique PONs so that every student will have an individual PON assigned. Students may then individually enroll into the course on our website using their assigned PON instead of submitting payment.
Third party purchasers have 90 days from the date of their bulk purchase to assign PONs to students and for students to enroll into a course. Students do not need to attend within a course within 90 days but must enroll into a course. PONs not used within 90 days will expire and the third party purchaser should contact email@example.com, unless previously negotiated.
With enrollment to any PM-ProLearn course, you will enjoy access to these benefits for 1 year from your BSD:
Program Benefits Six (6) Month Extension
You may purchase an extension of your current PM-ProBenefits for an additional six months beyond your current benefits expiration date. You must be within 30 days of the expiration of your original One (1) Year in order to qualify for this extension. If you have been expired for more than 30 days, you are not eligible for this extension and re-enroll as a new student. To purchase an extension, please contact our Support Team at 301-494-3888 or firstname.lastname@example.org. Only one extension may be purchased; if you need more time beyond one extension, you must enroll again as a new student.
Exam Fees Policy
Exam fees are complimentary and are considered an included program benefit rather than having monetary value. Exam fees will not be refunded if the student chooses not to take the exam or has their application rejected by the approving authority.
Not all PM-ProLearn course enrollments include an exam fee benefit, so please read the course description and benefits prior to enrolling to ensure you know what is included in your purchase.
First Exam Fee
If included in your purchased program benefits, the first Exam Fee will be paid for the student by PM-ProLearn if the student meets all of the following conditions within 1 year from their BSD or have time remaining on their paid extension:
*A waiver of the "within 1 year from their BSD" requirement may be granted if a student's application to the approving authority was delayed due to an audit. Waivers will not be entertained for any other cause; 1 year is more than enough time for students to complete the requirements.
Students do not need to schedule their exam date within 1 year from their BSD; they only need to meet the four conditions set forth above and request for payment to be made through the module titled "PMP Application and Exam Fee".
Re-test Exam Fee
If a student fails their first attempt at an exam due to a lack of knowledge, PM-ProLearn will pay for ONE retest fee, if the student meets the following conditions within 1 year from their BSD or have greater than 30 days remaining on their paid extension. We will NOT pay retest fees for failures due to technical issues, online proctor issues, cheating, or decision by the testing authority to stop your test for any reason. In all of those cases, you must work with PMI and/or PearsonVUE to resolve the issue.
Refunds will only be given in the following situations:
When refunds are given, deduction will be made for any sunk costs already incurred by PM-ProLearn on behalf of students, such as courseware purchase, exam fees, etc.
Refunds will not be given if an organizational client cancels a course for any reason. PM-ProLearn will work with the organizational client to reschedule the course; but, no refunds will be given.
If a student cannot make it to their planned course, they have 1 year from their BSD to attend any future course in-person or virtually, and access our online training content. If a student does not attend a course within the 1-year period, their payment is forfeited.
Refunds will not be given for self-paced subscription enrollments unless our system is unavailable for more than 2 days during a given month.
Exam fees will not be refunded if the student chooses not to take the exam or has their application rejected by the approving authority.
Under GDPR, at any time, a user can request their data no longer be processed. If a user wishes to no longer have their data processed, the Company may not be able to provide you with access to specific functionalities of the service, which does not qualify the user for a full or partial refund due to unused services.
AF COOL Reimbursement Policy
PM-ProLearn will reimburse Air Force COOL for all training fees and exam fees for a student they funded, provided all of the following requirements are met within 1 year of the student's BSD.
Student met the requirements for the First Exam Fee (see section above)
PM-ProLearn paid for their certification exam
Student attempted the certification exam and failed
Student met the requirements for the Retest Exam Fee (see section above)
PM-ProLearn paid for the Retest certification exam
Student attempted the Retest certification exam and failed
AF COOL requests the reimbursement from PM-ProLearn
Other than the content you own, under these Terms, PM-ProLearn and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.
You are specifically restricted from all of the following
Certain areas of this Website are restricted from being access by you and PM-ProLearn may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant PM-ProLearn a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. PM-ProLearn reserves the right to remove any of Your Content from this Website at any time without notice.
This Website is provided “as is,” with all faults, and PM-ProLearn expresses no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
Limitation of liability
In no event shall PM-ProLearn, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. PM-ProLearn, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
You hereby indemnify to the fullest extent PM-ProLearn from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
Variation of Terms
PM-ProLearn is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
PM-ProLearn is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
These Terms constitute the entire agreement between PM-ProLearn and you in relation to your use of this Website, and supersede all prior agreements and understandings.
Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of MD, and you submit to the non-exclusive jurisdiction of the state and federal courts located in MD for the resolution of any disputes.